We partnered with the United Nations Development Programme (UNDP) on their initiative to combat domestic and gender-based violence in Tonga through the Family Protection Legal Aid Centre (FPLAC) app.

In-App
Calling

Being a non-profit organization, UNDP required the app and its feature to be implemented and used free of cost from both client and users’ ends. One of the core features of the app is in-app calling using data connectivity between the victim and the consultants. The call supports both audio and video calling, with the option to make group calls. Latest features like “Raise Hand”, call recording, and call log are also available in the system.

To provide an absolutely free call service for the user and the client, we used Jitsi Meet Library, which provides an abundance of modern features. Furthermore, we ensured low latency calling, which can also operate with limited internet bandwidth.

Case
Management System

The primary purpose of this project is to help victims of abuse and harassment by filing cases for them and getting protection from the Ministry of Justice. To do so, the victims start by creating a diary filing the details of the incidents. A consultant gets in touch with the victim and helps them file a case by filling out a detailed multilayered form containing the user details and the incident details.

The victim verifies the case from their end and can track the case’s status and updates. Meanwhile, the consultant can also search among the list of cases, track the status, update the information, and share cases.

Privacy & Safety
Measures

Given the nature of the service provided by the app, it is mandatory to provide vital safety and privacy to the victims. In many cases, users subject to assault in their homes would like to use this app secretively, which means the app has high-end features for privacy and security options. Moreover, the app requires the users to access with a PIN, especially to access features like case tracking and live chatting.

Alongside, users have access to other security features, like emergency calling, stealth mode for the app, and gesture control to hide the app instantly. The user is also prompted with multilevel security verifications. Besides, data privacy is ensured to avoid any sort of data breach as the information provided and stored is highly sensitive.

In-App Chatting
& Messaging

A prominent and utmost feature of the application is the live chatting and messaging option, which is implemented for the users to consult with the consultants. The system can store the chat history for further assessment by the consultant or the user.

The users can choose their desired consultant from the list of the active ones and start a session with low latency, thus enduring a good user experience of instant messaging. The user's diary and case data are also fetched on the consultant's end to update the current situation. Moreover, messages are sent with proper time stamps to keep track.